Our Promise To You | Pontypridd, Bridgend & Swansea, South Wales | Hutchings Vauxhall & Hyundai
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Our Promise To You

Vision

We aspire to have delighted customers, who will remember us, return to us and recommend us to their friends and families

Mission

We'll do this by welcoming our staff and customers into our family and using the knowledge and skills that we've acquired over more than a hundred years to provide an exceptional customer experience, be a great place to work, and provide memorable, high-quality, cost-effective services.

Value 1

To ensure our customers want to buy from us again and recommend us to others.

  • We'll all listen to each other and make sure that we recommend the right products or services to meet the need.
  • We'll all deliver on-time and on budget.
  • We'll supply the highest quality service and products that work first time and we'll correct any faults as quickly as possible.
  • We'll all encourage and listen to feedback about how we can improve.
1982 garage
service dept.

Value 2

We all have a role to play in ensuring our continued success.

  • We'll all aspire to 'get it right first time' in everything we do.
  • We'll all look for opportunities to improve ourselves, our products, our services, our working environment and our community.
  • We'll all work together to prevent problems from occurring.
  • We'll all work together to solve problems if they do occur.
  • We'll all fix the problem and not the blame.

Value 3

To set the standard in everything we do.

  • We'll never cut corners on safety or quality.
  • We'll ensure that our service and products are the best that money can buy
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Hutchings

Value 4

We'll all be honest and open.

  • We'll all be honest about what we do.
  • We won't exaggerate or over-complicate.
  • We'll all give what we promise to give.
  • If we make mistakes we'll all apologise and make good.
  • We'll all listen and be honest in our replies, even if it means you wont like what we say (but we'll never be rude or offensive)
  • We'll all be straightforward in how we deal with each other.

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  • J F Hutchings Ltd trading as Hutchings Hyundai Pontypridd, Hutchings Hyundai Bridgend and Hutchings Hyundai Swansea and John F Hutchings Ltd trading as Hutchings Vauxhall Pontypridd is an Appointed Representative of Automotive Compliance Ltd who is authorised and regulated by the Financial Conduct Authority (FCA No. 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows {Full legal entity name plus any trading name(s)} to act as a credit broker, not a lender, for the introduction to a limited number of lenders, and to act as an agent on behalf of the insurer for insurance distribution activities only.

    We are a credit broker and not a lender. We can introduce you to a carefully selected panel of lenders, which includes manufacturer lenders linked directly to the franchises that we represent. We act on behalf of the lender for this introduction and not as your agent. We are not impartial, and we are not an independent financial advisor.

    Our approach is to introduce you first to the manufacturer lender linked directly to the particular franchise you are purchasing your vehicle from, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next most suitable offer of finance for you. Our aim is to secure a suitable finance agreement for you that enables you to achieve your financial objectives. If you purchase a vehicle, in the majority of cases, we will receive a commission from your lender for introducing you to them which is either a fixed fee, or a fixed percentage of the amount that you borrow. This may be linked to the vehicle model you purchase.

    Different lenders pay different commissions for such introductions, and manufacturer lenders linked directly to the franchises that we represent may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement; however, you will be contributing towards the commission paid to us with the interest collected on your repayments. Before we propose you to a potential lender, we will inform you of the likely amount of commission we will receive and seek your consent to receive this commission. The exact amount of commission that we will receive will be confirmed prior to you signing your finance agreement.

    All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over. Guarantees may be required.

    Regulated Complaints Post: Automotive Compliance Ltd, The Factory, 44 Alfred Street, Gloucester, GL1 4DD Telephone: 01452671560 E-mail: complaints@automotivecompliance.co.uk If we cannot resolve your complaint within 8 weeks, you may refer your dispute to the Financial Ombudsman Service. This service is free to use. Their consumer helpline is available on 0800 023 4567 or 0300 123 9123 or you can visit their website at www.financial-ombudsman.org.uk

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Buy Online Terms
Refund Policy
Car Rental Terms

Cancellation Policy

  • You have 14 days no quibble return policy except when you have altered the vehicle from standard Manufacturers specification (in this instance no return is possible under any circumstance). You must inform us in writing by post or email is acceptable to greig@Hutchings.co.uk.
  • £99 ONLINE Reservation Fee fully refundable.
  • New vehicle cancellation fee £500.
  • Used vehicle cancellation fee £250.
  • Holding deposit £250 kept until you return the Registration Document for the cancelled order.
  • You will be responsible for any Road Tax that we have paid for including extra charges that are payable upon registration of a new vehicle that are not refundable by the DVLA
  • £0.10 per mile charge(+VAT) for vehicle having covered more than 537 miles since purchase.