BMW 218I 2019 | DP69JUV | Hutchings
Navigation Icon

2019 BMW 218I

SPORT

Reg: DP69JUV  |Reg : DP69JUV | 116 views in past 7 days

1 OWNER+FSH+WARRANTY+ALLOYS

  • Registration Year 2019
  • Fuel Type Petrol
  • Engine Size 1499 CC
  • Transmission Type Manual
  • Doors 5 Doors
  • Mileage 31671 Miles
  • Seats 5 Seats
  • Color White

This is a 2019 BMW 2 Series Active Tourer 218i Sport, a practical car with a 1.5L petrol engine. It comes in the Sport trim and has low mileage of only 31671 miles. This particular model stands out with its impressive fuel economy of 44 mpg, meaning fewer trips to the petrol station and more money in your pocket compared to similar vehicles. The spacious boot offers ample room for luggage, shopping, or anything else you need to transport. With its low CO2 emissions, this vehicle is also kinder to the environment, making it a responsible choice for the eco-conscious driver. Furthermore, it accelerates from 0 to 62mph in just 9.3 seconds. At Hutchings Motor Group we are celebrating over 50 years as a new and used car main dealer in South Wales. We are unique in being a fifth generation, family run business with a long standing reputation for providing an outstanding quality of customer service. Located in Bridgend, Swansea and Pontypridd near Cardiff, we at Hutchings stock the entire Vauxhall and Hyundai range of new cars which are ready for you to test drive today. Our commitment to customer care has been acknowledged time and time again through the many accolades and awards we have won. We look forward to welcoming you and your family to our new and used car dealerships in South Wales very soon.

Your Finance Options
[{"G":"Entertainment","C":"","T":"12V Power Socket in Centre Console Front with Blanking Plug","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Exterior Features","C":"","T":"17in Alloy Wheels - Double Spoke - Style 549","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Security","C":"","T":"Active Guard","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Interior Features","C":"","T":"Air Conditioning - Automatic with Two-Zone Control","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Interior Features","C":"","T":"Air Curtain","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Security","C":"","T":"Airbags","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Security","C":"","T":"Alarm System Thatcham Category 1 with Remote Control and Engine Immobiliser - EWS IV","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Entertainment","C":"","T":"Apple CarPlay","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Interior Features","C":"","T":"Armrest Front - Free Standing and can be Fixed in Five Positions","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Interior Features","C":"","T":"Automatic Tailgate","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Interior Features","C":"","T":"Automatically Dimming Rear View Mirror","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Entertainment","C":"","T":"BMW ConnectedDrive","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Entertainment","C":"","T":"BMW ConnectedDrive Online Services","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Entertainment","C":"","T":"BMW Emergency Call","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Entertainment","C":"","T":"BMW Navigation","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Entertainment","C":"","T":"BMW Professional Radio","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Entertainment","C":"","T":"BMW TeleServices","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Security","C":"","T":"Battery Safety Cut Off","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Entertainment","C":"","T":"Bluetooth Hands Free with USB Audio Interface","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Driver Convenience","C":"","T":"Brake Pad Wear Indicator - Front and Rear","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Exterior Features","C":"","T":"Bumper - Rear with High Gloss Black Finisher","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Security","C":"","T":"Bumper System Front and Rear - Replaceable Deformation Elements for Impacts Up to 9mph","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Interior Features","C":"","T":"Central Locking Switch - Doors - Fuel Filler Cap - Luggage Compartment","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"General","C":"","T":"Check Control Warning System for Monitoring of Lights and Door-Luggage Compartment Open Warning","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Security","C":"","T":"Child Proof Locking System - Rear Doors","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Security","C":"","T":"Child Seat ISOFIX Attachment For The Two Outer Rear Seats And Front Passenger Seat","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Interior Features","C":"","T":"Contrast Stitching - Instrument Panel","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Security","C":"","T":"Crash Sensor - Activating Central Locking Release - Hazard Warning Lights - Battery Safety Cut Off - Interior Lighting","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Driver Convenience","C":"","T":"Cruise Control with Brake Function","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Interior Features","C":"","T":"Cup Holders x2","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Entertainment","C":"","T":"DAB Digital Radio","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Security","C":"","T":"DSC - Dynamic Stability Control Plus","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Exterior Features","C":"","T":"Direction Indicator Lights - Clear Lenses","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Exterior Features","C":"","T":"Direction Indicator Side Lights Integrated in Exterior Mirrors","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Interior Features","C":"","T":"Door Sill Finishers - Exclusive with BMW Designation - Front","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Driver Convenience","C":"","T":"Drive Performance Control with ECO PRO - Comfort and Sport Modes","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Security","C":"","T":"Dynamic Brake Lights","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Security","C":"","T":"EDLC - Electronic Differential Lock Control","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Exterior Features","C":"","T":"Electric Windows - Front and Rear with Open-Close Fingertip Control - Anti-Trap Facility and Comfort Closing Function","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Security","C":"","T":"Electrically Operated Parking Brake","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Exterior Features","C":"","T":"Exhaust Tailpipe - Chrome Finisher - Single Round Left","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Interior Features","C":"","T":"Extended Storage","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Exterior Features","C":"","T":"Exterior Mirrors Electrically Adjustable","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Exterior Features","C":"","T":"Exterior Parts in Body Colour","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Security","C":"","T":"First Aid Kit and Warning Triangle","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Interior Features","C":"","T":"Floor Mats - Velour","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Exterior Features","C":"","T":"Front Air Inlet with High-Gloss Black Finisher","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Interior Features","C":"","T":"Glove Box with Light","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Interior Features","C":"","T":"Grab Handles - Integrated in Roof Lining x4","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Exterior Features","C":"","T":"Heat Protection Glazing with Green Tint","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Exterior Features","C":"","T":"Heated Windscreen Washer Jets","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"General","C":"","T":"High Level Third Brake Light","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Interior Features","C":"","T":"Instrument Cluster","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Interior Features","C":"","T":"Interior Lighting - Front Centre Over Interior Mirror and Rear Centre","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Interior Features","C":"","T":"Interior Trim - High-Gloss Black with Pearl Chrome Finisher","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Exterior Features","C":"","T":"Kidney Grille - 10x Extra-Wide High-Gloss Black Fronted Vertical Slats","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Interior Features","C":"","T":"LED Ambient Lighting in Door Trim","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"General","C":"","T":"LED Fog Lights - Front","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"General","C":"","T":"LED Headlights","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"General","C":"","T":"Lights-On Warning by Audio Warning Signal When Ignition is Switched Off","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Exterior Features","C":"","T":"Locking Wheel Bolts","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Interior Features","C":"","T":"Luggage Compartment - Light","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Interior Features","C":"","T":"Luggage Compartment Access via BMW Roundel","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Interior Features","C":"","T":"Manual 40-20-40 Split Folding Rear Seat with Removal of 60-40 Sliding Bench","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Exterior Features","C":"","T":"Mobility Tyre Sealing System","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Exterior Features","C":"","T":"Model Designation","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Interior Features","C":"","T":"Multifunction Controls for Steering Wheel","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Interior Features","C":"","T":"Non Smoker Package Including Open Storage Compartment","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Driver Convenience","C":"","T":"OBC - On-Board Computer","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Driver Convenience","C":"","T":"Optimum Shift Indicator","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Driver Convenience","C":"","T":"PDC - Park Distance Control - Front and Rear","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Driver Convenience","C":"","T":"Performance Control","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Interior Features","C":"","T":"Personal Profile - Extended","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Interior Features","C":"","T":"Rain Sensor with Automatic Headlight Activation","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Entertainment","C":"","T":"Real Time Traffic Information","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Interior Features","C":"","T":"Rear Fog Light","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Interior Features","C":"","T":"Rear Seat Headrests - Three","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Entertainment","C":"","T":"Rear Window Aerial","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Security","C":"","T":"Rear Window Wiper - Integrated Under Roof Spoiler","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Security","C":"","T":"Remote Control Including Integrated Key - 2","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Security","C":"","T":"Remote Control with Integrated Key with Silver Highlight","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Entertainment","C":"","T":"Remote Services","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Exterior Features","C":"","T":"Reversing Light in Rear Light Clusters","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Security","C":"","T":"Seat Belt Security Check for Driver and Front Passenger","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"General","C":"","T":"Servotronic Steering","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Entertainment","C":"","T":"Shark Fin","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Interior Features","C":"","T":"Side Armrests - Front and Rear Integrated into Door Trim","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Security","C":"","T":"Side Impact Protection","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Interior Features","C":"","T":"Sport Multi-Function Leather Steering Wheel - Three Spoke","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Interior Features","C":"","T":"Sport Seats - Front","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Interior Features","C":"","T":"Start-Stop Button with Comfort Go Keyless Engine Start and Auto Start-Stop Deactivation Button","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Interior Features","C":"","T":"Steering-Wheel Column Adjustment - Manual","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Interior Features","C":"","T":"Sun Visors with Vanity Mirrors and Ticket Holder","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"General","C":"","T":"Suspension","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Driver Convenience","C":"","T":"TPMS - Tyre Pressure Monitoring System","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Security","C":"","T":"Three-Point Seat Belts - All Seats","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Interior Features","C":"","T":"Twin Horns","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Exterior Features","C":"","T":"Tyres - Reduced Rolling Resistance","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Security","C":"","T":"Visible VIN","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Interior Features","C":"","T":"Welcome Light","V":"Standard","isCap":false,"isSS":false,"isFF":false}]

Entertainment

  • 12V Power Socket in Centre Console Front with Blanking Plug
    Apple CarPlay
    BMW ConnectedDrive
    BMW ConnectedDrive Online Services
    BMW Emergency Call
    BMW Navigation
    BMW Professional Radio
    BMW TeleServices
    Bluetooth Hands Free with USB Audio Interface
    DAB Digital Radio
    Real Time Traffic Information
    Rear Window Aerial
    Remote Services
    Shark Fin

Exterior Features

  • 17in Alloy Wheels - Double Spoke - Style 549
    Bumper - Rear with High Gloss Black Finisher
    Direction Indicator Lights - Clear Lenses
    Direction Indicator Side Lights Integrated in Exterior Mirrors
    Electric Windows - Front and Rear with Open-Close Fingertip Control - Anti-Trap Facility and Comfort Closing Function
    Exhaust Tailpipe - Chrome Finisher - Single Round Left
    Exterior Mirrors Electrically Adjustable
    Exterior Parts in Body Colour
    Front Air Inlet with High-Gloss Black Finisher
    Heat Protection Glazing with Green Tint
    Heated Windscreen Washer Jets
    Kidney Grille - 10x Extra-Wide High-Gloss Black Fronted Vertical Slats
    Locking Wheel Bolts
    Mobility Tyre Sealing System
    Model Designation
    Reversing Light in Rear Light Clusters
    Tyres - Reduced Rolling Resistance

Security

  • Active Guard
    Airbags
    Alarm System Thatcham Category 1 with Remote Control and Engine Immobiliser - EWS IV
    Battery Safety Cut Off
    Bumper System Front and Rear - Replaceable Deformation Elements for Impacts Up to 9mph
    Child Proof Locking System - Rear Doors
    Child Seat ISOFIX Attachment For The Two Outer Rear Seats And Front Passenger Seat
    Crash Sensor - Activating Central Locking Release - Hazard Warning Lights - Battery Safety Cut Off - Interior Lighting
    DSC - Dynamic Stability Control Plus
    Dynamic Brake Lights
    EDLC - Electronic Differential Lock Control
    Electrically Operated Parking Brake
    First Aid Kit and Warning Triangle
    Rear Window Wiper - Integrated Under Roof Spoiler
    Remote Control Including Integrated Key - 2
    Remote Control with Integrated Key with Silver Highlight
    Seat Belt Security Check for Driver and Front Passenger
    Side Impact Protection
    Three-Point Seat Belts - All Seats
    Visible VIN

Interior Features

  • Air Conditioning - Automatic with Two-Zone Control
    Air Curtain
    Armrest Front - Free Standing and can be Fixed in Five Positions
    Automatic Tailgate
    Automatically Dimming Rear View Mirror
    Central Locking Switch - Doors - Fuel Filler Cap - Luggage Compartment
    Contrast Stitching - Instrument Panel
    Cup Holders x2
    Door Sill Finishers - Exclusive with BMW Designation - Front
    Extended Storage
    Floor Mats - Velour
    Glove Box with Light
    Grab Handles - Integrated in Roof Lining x4
    Instrument Cluster
    Interior Lighting - Front Centre Over Interior Mirror and Rear Centre
    Interior Trim - High-Gloss Black with Pearl Chrome Finisher
    LED Ambient Lighting in Door Trim
    Luggage Compartment - Light
    Luggage Compartment Access via BMW Roundel
    Manual 40-20-40 Split Folding Rear Seat with Removal of 60-40 Sliding Bench
    Multifunction Controls for Steering Wheel
    Non Smoker Package Including Open Storage Compartment
    Personal Profile - Extended
    Rain Sensor with Automatic Headlight Activation
    Rear Fog Light
    Rear Seat Headrests - Three
    Side Armrests - Front and Rear Integrated into Door Trim
    Sport Multi-Function Leather Steering Wheel - Three Spoke
    Sport Seats - Front
    Start-Stop Button with Comfort Go Keyless Engine Start and Auto Start-Stop Deactivation Button
    Steering-Wheel Column Adjustment - Manual
    Sun Visors with Vanity Mirrors and Ticket Holder
    Twin Horns
    Welcome Light

Driver Convenience

  • Brake Pad Wear Indicator - Front and Rear
    Cruise Control with Brake Function
    Drive Performance Control with ECO PRO - Comfort and Sport Modes
    OBC - On-Board Computer
    Optimum Shift Indicator
    PDC - Park Distance Control - Front and Rear
    Performance Control
    TPMS - Tyre Pressure Monitoring System

General

  • Check Control Warning System for Monitoring of Lights and Door-Luggage Compartment Open Warning
    High Level Third Brake Light
    LED Fog Lights - Front
    LED Headlights
    Lights-On Warning by Audio Warning Signal When Ignition is Switched Off
    Servotronic Steering
    Suspension

CO2 Emissions g/km

A 0
B 1 - 50
C 51 - 75
D 76 - 90
E 91 - 100
F 101 - 110
G 111 - 130
H 131 - 150
I 151 - 170
J 171 - 190
K 191 - 225
L 226 - 255
M 255 +
A (0)

Fuel & Tax Costs

Total Monthly Cost

£

Based on fuel at: p

The fuel prices shown are updated weekly based on the national average and may not be representative of fuel prices in your area. Please adjust accordingly for a more accurate cost.

CO2(g/km): 0
MPG:N/A

Road fund licence first 12 months:N/A
Road fund licence year 2 onwards:N/A

MPG figures are obtained from laboratory testing and intended for comparisons between vehicles. They are unlikely to represent real world efficiency.

You have to pay an extra £310 a year if you have a car or motorhome with a ‘list price’ (the published price before any discounts) of more than £40,000. You only have to pay this rate for 5 years (from the second time the vehicle is taxed).

  • Receive our latest news and offers:
    Don’t worry we won’t bombard you with emails and you can refine your preferences at any time.

  • SUBSCRIBE
  • J F Hutchings Ltd trading as Hutchings Hyundai Pontypridd, Hutchings Hyundai Bridgend and Hutchings Hyundai Swansea and John F Hutchings Ltd trading as Hutchings Vauxhall Pontypridd is an Appointed Representative of Automotive Compliance Ltd who is authorised and regulated by the Financial Conduct Authority (FCA No. 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows {Full legal entity name plus any trading name(s)} to act as a credit broker, not a lender, for the introduction to a limited number of lenders, and to act as an agent on behalf of the insurer for insurance distribution activities only.

    We are a credit broker and not a lender. We can introduce you to a carefully selected panel of lenders, which includes manufacturer lenders linked directly to the franchises that we represent. We act on behalf of the lender for this introduction and not as your agent. We are not impartial, and we are not an independent financial advisor.

    Our approach is to introduce you first to the manufacturer lender linked directly to the particular franchise you are purchasing your vehicle from, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next most suitable offer of finance for you. Our aim is to secure a suitable finance agreement for you that enables you to achieve your financial objectives. If you purchase a vehicle, in the majority of cases, we will receive a commission from your lender for introducing you to them which is either a fixed fee, or a fixed percentage of the amount that you borrow. This may be linked to the vehicle model you purchase.

    Different lenders pay different commissions for such introductions, and manufacturer lenders linked directly to the franchises that we represent may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement; however, you will be contributing towards the commission paid to us with the interest collected on your repayments. Before we propose you to a potential lender, we will inform you of the likely amount of commission we will receive and seek your consent to receive this commission. The exact amount of commission that we will receive will be confirmed prior to you signing your finance agreement.

    All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over. Guarantees may be required.

    Regulated Complaints Post: Automotive Compliance Ltd, The Factory, 44 Alfred Street, Gloucester, GL1 4DD Telephone: 01452671560 E-mail: complaints@automotivecompliance.co.uk If we cannot resolve your complaint within 8 weeks, you may refer your dispute to the Financial Ombudsman Service. This service is free to use. Their consumer helpline is available on 0800 023 4567 or 0300 123 9123 or you can visit their website at www.financial-ombudsman.org.uk