VOLVO XC40 2020 | DV70OVG | Hutchings
Navigation Icon

2020 VOLVO XC40

R-DESIGN T3

Reg: DV70OVG  |Reg : DV70OVG | 75 views in past 7 days

12 YEAR WARRANTY+LOW MILES+FSH

WAS £20,491 SAVE £200
  • Registration Year 2020
  • Fuel Type Petrol
  • Engine Size 1477 CC
  • Transmission Type Manual
  • Doors 5 Doors
  • Mileage 25771 Miles
  • Seats 5 Seats
  • Color Red

The XC40 R-Design T3 1.5 is a dynamic and compact luxury SUV, blending Scandinavian elegance with sporty performance. Designed for drivers who value style, innovation, and everyday practicality, this model offers a perfect combination of cutting-edge technology, refined comfort, and responsive power. Sporty Exterior: The R-Design trim exudes athleticism with its gloss black accents, a bold front grille, striking LED headlights, and 19-inch diamond-cut alloy wheels. A sleek silhouette and sporty details make it stand out on any road. Premium Interior: The cabin is a haven of luxury, featuring Nubuck and Nappa leather upholstery, a leather-wrapped steering wheel, and aluminum inlays. The sports seats provide exceptional support for a comfortable ride. Advanced Technology: Stay connected with the intuitive 9-inch Sensus touchscreen infotainment system, featuring navigation, Apple CarPlay, and Android Auto. A 12.3-inch digital driver display ensures essential information is always within view. Safety First: True to Volvo's reputation, the XC40 R-Design is equipped with class-leading safety features, including City Safety with pedestrian, cyclist, and large animal detection, lane-keeping aid, and oncoming lane mitigation. Performance: Powered by a spirited 1.5L turbocharged petrol engine delivering 163hp, the T3 variant offers smooth and responsive performance, whether in the city or on the highway. At Hutchings Motor Group we are celebrating over 50 years as a new and used car main dealer in South Wales. We are unique in being a fifth generation, family run business with a long standing reputation for providing an outstanding quality of customer service. Located in Bridgend, Swansea and Pontypridd near Cardiff, we at Hutchings stock the entire Vauxhall and Hyundai range of new cars which are ready for you to test drive today. Our commitment to customer care has been acknowledged time and time again through the many accolades and awards we have won. We look forward to welcoming you and your family to our new and used car dealerships in South Wales very soon.

Your Finance Options
[{"G":"Driver Convenience","C":"","T":"12.3in Active TFT Crystal Drivers Information Display","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Entertainment","C":"","T":"12V Socket - Front Tunnel Console and Cargo Compartment","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Exterior Features","C":"","T":"18in Alloy Wheels - 5 Double Spoke Diamond Cut Matt Black","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Interior Features","C":"","T":"2-Zone Electronic Climate Control and Rear Air Vents","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Entertainment","C":"","T":"9in Centre Console Portrait Touch Screen","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Interior Features","C":"","T":"A-Pillar Parking Ticket Holder","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Security","C":"","T":"Adaptive Brake Lights including High Level LED Brake Light","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"General","C":"","T":"Adjustable Steering Force","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Interior Features","C":"","T":"Ambient Door and Instrument Panel Lighting","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Security","C":"","T":"Anti-Theft Alarm including Immobiliser - Volume Sensor and Level Sensor","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Interior Features","C":"","T":"Autodimming Interior Mirror","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Exterior Features","C":"","T":"Autofolding Heated Power Door Mirrors","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"General","C":"","T":"Automatic Headlight Levelling System","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"General","C":"","T":"Automatic LED Headlights with Active High Beam Incorporating Day Running Lights","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Exterior Features","C":"","T":"Black Stone Door Mirrors","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Exterior Features","C":"","T":"Black Stone Roof","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Entertainment","C":"","T":"Bluetooth Handsfree System","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Security","C":"","T":"Care Key with User Defined Top Speed","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Interior Features","C":"","T":"Centre Console Cupholders and Storage","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Security","C":"","T":"City Safety","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Driver Convenience","C":"","T":"Cruise Control","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Interior Features","C":"","T":"Cutting Edge Aluminium Inlays","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Entertainment","C":"","T":"DAB - Digital Audio Broadcasting Radio","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Exterior Features","C":"","T":"Dark Tinted Windows - Rear Side Windows and Cargo Area","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Driver Convenience","C":"","T":"Drive Mode Settings","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Security","C":"","T":"Driver Knee Airbag","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Security","C":"","T":"Dual Stage Driver and Passenger Airbags","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Security","C":"","T":"First Aid Kit","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Interior Features","C":"","T":"Front Aluminium Tread Plates","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Interior Features","C":"","T":"Front Door Pocket and Front Cupholder Illumination","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Interior Features","C":"","T":"Front Footwell Illumination","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Interior Features","C":"","T":"Front Reading Lights and Theatre Lighting","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Interior Features","C":"","T":"Front Seat Cushion Extensions","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Exterior Features","C":"","T":"Front and Rear Power Windows","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Interior Features","C":"","T":"Gear Knob - Leather","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Interior Features","C":"","T":"Glovebox Bag Hook","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Interior Features","C":"","T":"Glovebox Compartment Illumination","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Interior Features","C":"","T":"Height and Reach Adjustable Steering Column","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Interior Features","C":"","T":"Height and Tilt Adjustable Driver Seat","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Exterior Features","C":"","T":"High Gloss Black Deco Lower Front Bumper","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Security","C":"","T":"High Gloss Black Front and Rear Skid Plate","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Exterior Features","C":"","T":"High Gloss Black Mesh Front Grille with Surround","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Exterior Features","C":"","T":"High Gloss Black Window Trim Surround","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Security","C":"","T":"Hill Descent Control","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Security","C":"","T":"Hill Start Assist","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"General","C":"","T":"Home Safe and Approach Lighting","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Security","C":"","T":"IC - Inflatable Curtains - Full Length","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Security","C":"","T":"ISOFIX Attachment - Outer Rear Seats","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Interior Features","C":"","T":"Illuminated Vanity Mirrors","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Security","C":"","T":"Key Integrated Remote Control Central Locking including Fuel Flap with Deadlocking System and Auto Open-Close Power Windows","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Interior Features","C":"","T":"Keyless Start","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Security","C":"","T":"Lane Keeping Aid with Driver Alert Control","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Interior Features","C":"","T":"Load Protection Net","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Exterior Features","C":"","T":"Locking Wheel Nuts","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Interior Features","C":"","T":"Luggage Compartment Illumination","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Security","C":"","T":"Mechanical Child Locks - Rear Doors","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Interior Features","C":"","T":"Multi-Directional Lumbar Support","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Interior Features","C":"","T":"Multicolour Theatre Lighting","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Security","C":"","T":"Oncoming Lane Mitigation","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Entertainment","C":"","T":"P-SIM Card - Access to 1 Year - 100GB of Data","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Security","C":"","T":"Passenger Airbag Cut-Off Switch","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Interior Features","C":"","T":"Power Operated Tailgate","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Security","C":"","T":"Power Parking Brake with Auto Hold Function","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Security","C":"","T":"Private Locking for Tailgate","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Interior Features","C":"","T":"Rain Sensor - Automatic Windscreen Wiper Activation","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Interior Features","C":"","T":"Rear Armrest with Storage and Cupholders","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Interior Features","C":"","T":"Rear Clothes Hook","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Driver Convenience","C":"","T":"Rear Park Assist","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Interior Features","C":"","T":"Rear Reading and Courtesy Lights","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Driver Convenience","C":"","T":"Road Sign Information Display","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Entertainment","C":"","T":"Roof Antenna","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Exterior Features","C":"","T":"Roof Rails - Integrated High Gloss Black","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Exterior Features","C":"","T":"Roof Spoiler","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Security","C":"","T":"Run-Off Road Mitigation","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Security","C":"","T":"Run-Off Road Protection","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Security","C":"","T":"SIPS - Side Impact Protection System","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Security","C":"","T":"SIPS Airbags - Front Seats","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Security","C":"","T":"Seatbelt Reminder and Pretensioners","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Interior Features","C":"","T":"Seats - Passenger Height Adjustment","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Entertainment","C":"","T":"Sensus Connect with High Performance Sound","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Entertainment","C":"","T":"Sensus Navigation","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Security","C":"","T":"Slippery Road and Hazard Light Alert","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"General","C":"","T":"Speed Limiter","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"General","C":"","T":"Speed Sensitive Steering","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"General","C":"","T":"Sports Chassis","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Interior Features","C":"","T":"Sports Floor Mats","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Interior Features","C":"","T":"Sports Pedals","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Interior Features","C":"","T":"Sports Tailored Steering Wheel","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Security","C":"","T":"Stability and Traction Control","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Interior Features","C":"","T":"Steering Wheel Remote Infotainment Controls","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Interior Features","C":"","T":"Tailgate Illumination","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Driver Convenience","C":"","T":"Tyre Pressure Monitoring System","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Exterior Features","C":"","T":"Tyre Sealant Kit and Compressor","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Interior Features","C":"","T":"Underfloor Cargo Storage","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Interior Features","C":"","T":"Vanity Mirrors with Ticket Holder","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Security","C":"","T":"Vehicle Deceleration Control","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Interior Features","C":"","T":"Versatile Split Folding Rear Seats - 60-40","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Security","C":"","T":"Visible VIN Plate","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Driver Convenience","C":"","T":"Voice Activated Control for Key Functions","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Entertainment","C":"","T":"Volvo Cars Services with App","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Security","C":"","T":"WHIPS - Whiplash Protection System - Front Seats","V":"Standard","isCap":false,"isSS":false,"isFF":false},{"G":"Security","C":"","T":"Warning Triangle","V":"Standard","isCap":false,"isSS":false,"isFF":false}]

Driver Convenience

  • 12.3in Active TFT Crystal Drivers Information Display
    Cruise Control
    Drive Mode Settings
    Rear Park Assist
    Road Sign Information Display
    Tyre Pressure Monitoring System
    Voice Activated Control for Key Functions

Entertainment

  • 12V Socket - Front Tunnel Console and Cargo Compartment
    9in Centre Console Portrait Touch Screen
    Bluetooth Handsfree System
    DAB - Digital Audio Broadcasting Radio
    P-SIM Card - Access to 1 Year - 100GB of Data
    Roof Antenna
    Sensus Connect with High Performance Sound
    Sensus Navigation
    Volvo Cars Services with App

Exterior Features

  • 18in Alloy Wheels - 5 Double Spoke Diamond Cut Matt Black
    Autofolding Heated Power Door Mirrors
    Black Stone Door Mirrors
    Black Stone Roof
    Dark Tinted Windows - Rear Side Windows and Cargo Area
    Front and Rear Power Windows
    High Gloss Black Deco Lower Front Bumper
    High Gloss Black Mesh Front Grille with Surround
    High Gloss Black Window Trim Surround
    Locking Wheel Nuts
    Roof Rails - Integrated High Gloss Black
    Roof Spoiler
    Tyre Sealant Kit and Compressor

Interior Features

  • 2-Zone Electronic Climate Control and Rear Air Vents
    A-Pillar Parking Ticket Holder
    Ambient Door and Instrument Panel Lighting
    Autodimming Interior Mirror
    Centre Console Cupholders and Storage
    Cutting Edge Aluminium Inlays
    Front Aluminium Tread Plates
    Front Door Pocket and Front Cupholder Illumination
    Front Footwell Illumination
    Front Reading Lights and Theatre Lighting
    Front Seat Cushion Extensions
    Gear Knob - Leather
    Glovebox Bag Hook
    Glovebox Compartment Illumination
    Height and Reach Adjustable Steering Column
    Height and Tilt Adjustable Driver Seat
    Illuminated Vanity Mirrors
    Keyless Start
    Load Protection Net
    Luggage Compartment Illumination
    Multi-Directional Lumbar Support
    Multicolour Theatre Lighting
    Power Operated Tailgate
    Rain Sensor - Automatic Windscreen Wiper Activation
    Rear Armrest with Storage and Cupholders
    Rear Clothes Hook
    Rear Reading and Courtesy Lights
    Seats - Passenger Height Adjustment
    Sports Floor Mats
    Sports Pedals
    Sports Tailored Steering Wheel
    Steering Wheel Remote Infotainment Controls
    Tailgate Illumination
    Underfloor Cargo Storage
    Vanity Mirrors with Ticket Holder
    Versatile Split Folding Rear Seats - 60-40

Security

  • Adaptive Brake Lights including High Level LED Brake Light
    Anti-Theft Alarm including Immobiliser - Volume Sensor and Level Sensor
    Care Key with User Defined Top Speed
    City Safety
    Driver Knee Airbag
    Dual Stage Driver and Passenger Airbags
    First Aid Kit
    High Gloss Black Front and Rear Skid Plate
    Hill Descent Control
    Hill Start Assist
    IC - Inflatable Curtains - Full Length
    ISOFIX Attachment - Outer Rear Seats
    Key Integrated Remote Control Central Locking including Fuel Flap with Deadlocking System and Auto Open-Close Power Windows
    Lane Keeping Aid with Driver Alert Control
    Mechanical Child Locks - Rear Doors
    Oncoming Lane Mitigation
    Passenger Airbag Cut-Off Switch
    Power Parking Brake with Auto Hold Function
    Private Locking for Tailgate
    Run-Off Road Mitigation
    Run-Off Road Protection
    SIPS - Side Impact Protection System
    SIPS Airbags - Front Seats
    Seatbelt Reminder and Pretensioners
    Slippery Road and Hazard Light Alert
    Stability and Traction Control
    Vehicle Deceleration Control
    Visible VIN Plate
    WHIPS - Whiplash Protection System - Front Seats
    Warning Triangle

General

  • Adjustable Steering Force
    Automatic Headlight Levelling System
    Automatic LED Headlights with Active High Beam Incorporating Day Running Lights
    Home Safe and Approach Lighting
    Speed Limiter
    Speed Sensitive Steering
    Sports Chassis

CO2 Emissions g/km

A 0
B 1 - 50
C 51 - 75
D 76 - 90
E 91 - 100
F 101 - 110
G 111 - 130
H 131 - 150
I 151 - 170
J 171 - 190
K 191 - 225
L 226 - 255
M 255 +
A (0)

Fuel & Tax Costs

Total Monthly Cost

£

Based on fuel at: p

The fuel prices shown are updated weekly based on the national average and may not be representative of fuel prices in your area. Please adjust accordingly for a more accurate cost.

CO2(g/km): 0
MPG:N/A

Road fund licence first 12 months:N/A
Road fund licence year 2 onwards:N/A

MPG figures are obtained from laboratory testing and intended for comparisons between vehicles. They are unlikely to represent real world efficiency.

You have to pay an extra £310 a year if you have a car or motorhome with a ‘list price’ (the published price before any discounts) of more than £40,000. You only have to pay this rate for 5 years (from the second time the vehicle is taxed).

  • Receive our latest news and offers:
    Don’t worry we won’t bombard you with emails and you can refine your preferences at any time.

  • SUBSCRIBE
  • J F Hutchings Ltd trading as Hutchings Hyundai Pontypridd, Hutchings Hyundai Bridgend and Hutchings Hyundai Swansea and John F Hutchings Ltd trading as Hutchings Vauxhall Pontypridd is an Appointed Representative of Automotive Compliance Ltd who is authorised and regulated by the Financial Conduct Authority (FCA No. 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows {Full legal entity name plus any trading name(s)} to act as a credit broker, not a lender, for the introduction to a limited number of lenders, and to act as an agent on behalf of the insurer for insurance distribution activities only.

    We are a credit broker and not a lender. We can introduce you to a carefully selected panel of lenders, which includes manufacturer lenders linked directly to the franchises that we represent. We act on behalf of the lender for this introduction and not as your agent. We are not impartial, and we are not an independent financial advisor.

    Our approach is to introduce you first to the manufacturer lender linked directly to the particular franchise you are purchasing your vehicle from, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next most suitable offer of finance for you. Our aim is to secure a suitable finance agreement for you that enables you to achieve your financial objectives. If you purchase a vehicle, in the majority of cases, we will receive a commission from your lender for introducing you to them which is either a fixed fee, or a fixed percentage of the amount that you borrow. This may be linked to the vehicle model you purchase.

    Different lenders pay different commissions for such introductions, and manufacturer lenders linked directly to the franchises that we represent may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement; however, you will be contributing towards the commission paid to us with the interest collected on your repayments. Before we propose you to a potential lender, we will inform you of the likely amount of commission we will receive and seek your consent to receive this commission. The exact amount of commission that we will receive will be confirmed prior to you signing your finance agreement.

    All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over. Guarantees may be required.

    Regulated Complaints Post: Automotive Compliance Ltd, The Factory, 44 Alfred Street, Gloucester, GL1 4DD Telephone: 01452671560 E-mail: complaints@automotivecompliance.co.uk If we cannot resolve your complaint within 8 weeks, you may refer your dispute to the Financial Ombudsman Service. This service is free to use. Their consumer helpline is available on 0800 023 4567 or 0300 123 9123 or you can visit their website at www.financial-ombudsman.org.uk